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You may request a refund of any remaining calling credit within 1 year of purchasing the calling credit. We will also be glad to Refund any used credit from your last purchase if you are not satisfied with the quality of our services. We will only issue a refund to the method of payment used at the time of purchase. To request credit or a refund, you must contact our Customer Care Department, via telephone, at the following toll-free number: 1-888-5VECTRA (1-888-583-2872) during normal business hours 8am to 8pm Eastern Time, 7 days a week.